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First Dental Health (FDH) has compiled some of the most frequently asked subscriber questions in order to better inform you. If there are other questions we can help you with, representatives are available by using our customer service page.
 

Your Questions...

 

Your Answers....

What does reduced-fee-for-service mean?
It is a plan in which dentists agree to accept lower fees for services as payment in full.

What does PPO mean?
Preferred Provider Organization. FDH providers follow a contracted fee schedule for the service they provide.

What does EPO mean?
Exclusive Provider Organization. The FDH EPO program, provides the patient with a greater reduced fee for service, in this smaller, exclusive network. The employer must have chosen the EPO program and the provider must participate in the EPO network for patients to receive benefits.

Who uses FDH?
FDH is a portable network aligning itself with several different insurance companies, plan administrators and employer groups.

Does FDH have an individual or senior plan?
Yes, see The Dental Club.

Can a patient see a specialist without first seeing a general dentist?
Yes

Can a patient change dentists if they are unhappy with their present one?
Yes, you can go to any dentist at any time as long as they are in the network chosen by your employer (i.e. PPO or EPO).

Can a patient see a dentist if he/she is out of network?
Depending on the plan design chosen by the employer, the patient may or may NOT have benefits "out of network". The employee's Human Resource Department will know this information.

How can a patient nominate their dentist?
By completing a nomination form online or by calling FDH, at which time an FDH representative will contact the dentist and send an application packet.

   
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