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Senate Bill 137 and Directory accuracy (California dentists only)

Every six months, we're required to verify the accuracy of our directory with each provider at each participating location. We'll send you a request to confirm your information and you must respond by each provided deadline to maintain an active status in all First Dental Health® directories. Failure to confirm by the deadline provided will result in automatic deletion of your office(s) information from the directories and may affect claims payment.

If you don't comply after receiving the initial notification, you'll receive a second notice 10 business days prior to the final deadline to confirm.

Confirm your information

If you've received our confirmation request and would like to verify your information, you can do so now.

Just follow these steps:
  1. Click on the following link:
  2. Enter the Provider ID Number and PIN included in the letter you've received
  3. If you need to make any changes, click on “Edit” in the upper lefthand corner of the section you need to update
  4. Once you’ve completed the section updates, click “Done Editing” to move on to the next section and/or complete the confirmation
  5. Once you’ve confirmed all information is accurate, simply check the box to “Certify and Confirm”
  6. We’ll process your changes (if no additional information is needed) and the confirmed location will be compliance-complete for six months

Our customer service team is here to help answer and/or gather changes that cannot be processed online. Contact us toll-free at 800-334-7244, Monday through Friday from 8:00 a.m. to 5:00 p.m. PT.

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For more immediate support, call our provider network team at:

Monday – Friday, 8:00 a.m. to 5:00 p.m. PT